Communicate effectively with patients and colleagues in a medical context (click to see list)

(a)  Communicate clearly, sensitively and effectively with patients, their relatives or other carers, and colleagues from the medical and other professions, by listening, sharing and responding. 
(b)  Communicate clearly, sensitively and effectively with individuals and groups regardless of their age, social, cultural or ethnic backgrounds or their disabilities, including when English is not the patient’s first language. 
(c)  Communicate by spoken, written and electronic methods (including medical records), and be aware of other methods of communication used by patients. The graduate should appreciate the significance of non-verbal communication in the medical consultation. 
(d)  Communicate appropriately in difficult circumstances, such as when breaking bad news, and when discussing sensitive issues, such as alcohol consumption, smoking or obesity. 
(e)  Communicate appropriately with difficult or violent patients. 
(f)  Communicate appropriately with people with mental illness. 
(g)  Communicate appropriately with vulnerable patients. 
(h)  Communicate effectively in various roles, for example as patient advocate, teacher, manager or improvement leader.